Agreement
These terms are an agreement between Releaser, based in Montreal, Quebec, Canada, and the property management business that opens an account ("you"). By opening an account or using app.releaser.io you accept them. If you accept on behalf of a company, you confirm you have the authority to do so.
Rental applicants who use a screening or booking link are not party to these terms. Their use of Releaser is covered by our privacy policy and by whatever terms or notices you, as their property manager, provide.
The service
Releaser gives you one shareable link per property. Applicants who open it answer a set of screening questions, Releaser checks their answers against the criteria you have written, and applicants who meet them can book a showing from the availability on your calendar. Your inquiries, applicants and showings are tracked in one place, and the service sends confirmations and reminders by email. Releaser covers the pre-lease stage only; it does not collect rent, manage maintenance or keep your accounts.
Your account and acceptable use
You agree to:
- Give accurate information when you open and maintain your account.
- Keep your sign-in details confidential and tell us promptly if you think they have been compromised. You are responsible for what is done under your account.
- Use the service only for lawful purposes and for your own leasing activity.
- Not attempt to access other customers' data, interfere with the service, or use it to send unsolicited messages.
Your screening criteria are yours. Releaser applies the rules you write; it does not write them. You are responsible for making sure that your questions, criteria and decisions comply with the fair housing, human rights, tenancy and privacy laws that apply in your jurisdiction, including laws that restrict what may be asked of an applicant or used as a reason to decline them. If an applicant asks for a human review of their result or for the reasons behind it, you agree to handle that request.
Your data and your applicants' data
You own the data you put into Releaser, including your property details, criteria and applicant records. For applicant personal information, you are the party who decides why it is collected and how it is used; Releaser processes it on your behalf and under your instructions, as described in the privacy policy. You are responsible for having a lawful basis to collect that information, for giving applicants the notices the law requires, and for responding to their requests about it. We will assist where a request comes to us. We will not use your data for anything other than providing and improving the service, and we will not sell it.
Availability and changes
We make reasonable efforts to keep Releaser available and working, but we do not promise uninterrupted service. There may be planned maintenance, and there may be outages we did not plan. We may add, change or remove features over time. Founding accounts will be told in advance of changes that materially affect how they use the service.
Fees
Any fees for the service are stated when you open your account. We may change fees with reasonable notice to you, and a change takes effect at the start of your next billing period after that notice. If you do not agree with a change, you may close your account before it takes effect.
Termination
You can close your account at any time by emailing info@releaser.io. We may suspend or close your account if you breach these terms, if we are required to by law, or if we discontinue the service, in which case we will give you reasonable notice where we can. When an account is closed we delete or anonymise its data as set out in the privacy policy, and you may ask for an export of your data before then.
Disclaimers and limitation of liability
Releaser is provided as it is. To the extent permitted by law, we make no warranties about the service other than those stated in these terms, and we do not warrant that it will meet every requirement of your business or that your use of it will comply with the laws that apply to you. Leasing decisions, and the criteria behind them, are yours.
To the extent permitted by law, Releaser is not liable for indirect or consequential losses, including lost rent, lost profits or lost data, arising from your use of the service. Our total liability to you for any claim connected to the service is limited to the fees you paid us in the twelve months before the claim arose. Nothing in these terms limits liability that cannot be limited under the laws of Quebec or the laws that apply to you.
Governing law
These terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein. Any dispute will be brought before the courts of the judicial district of Montreal, Quebec, and you agree to their jurisdiction.
Changes to these terms
We may update these terms. The date at the top shows the latest version. We will notify account holders by email of changes that materially affect them before those changes take effect. Continuing to use the service after that date means you accept the updated terms.
Contact
Questions about these terms can be sent to info@releaser.io. Our privacy policy and about page are also available on this site.